Refund policy

 

Returns & Refunds Policy

Return Window

You have 30 days from the date of purchase to request a return or exchange. After 30 days, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unopened, and in original condition and packaging.
  • A receipt or proof of purchase is required.
  • The customer is responsible for the return shipping cost.

Non-returnable items include:

  • Perishable goods (e.g. food)
  • Intimate or sanitary items
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Promotional or free items (see "Sale Items & Promotions")
To begin your return, please visit: https://shopify.com/6043402343/account

Refund Conditions

Refunds will not be granted in the following situations:

  • Items not in original condition, opened, or damaged
  • Items returned after 30 days
  • Incorrect or incomplete shipping addresses resulting in non-delivery (refund may be issued minus shipping cost)

Refund Process

Once we receive and inspect your return:

  • You will be notified via email about the approval or rejection of your refund.
  • Approved refunds will be processed within 2 business days.
  • Refunds are issued to your original method of payment. Timing may vary depending on your bank or provider.

Subscribe & Save Refunds

  • Only the first subscription order is eligible for return/refund if returned within 30 days in original condition.
  • Subsequent subscription orders are non-refundable.
  • You will receive an email 2 days before each upcoming order to allow time to modify or cancel.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement.
  2. Contact your bank—refunds can take up to 14 business days.

If you’ve done this and still haven’t received your refund, please contact us at:
📧 support@gentlehomme.com

Sale Items & Promotions

  • Only regular-priced items are eligible for refunds.
  • Items received for free or in a promotion (e.g. "Buy 2 Get 1 Free") are not refundable unless the entire order is returned unopened within 30 days.
  • Promotional bundles must be returned in full to qualify for a refund.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us at:
📧 support@gentlehomme.com

Send the item to:

Gentlehomme
7900 Harbor Island Dr, Unit 1121A
Miami, FL 33141

Gifts & Gift Cards

  • If marked as a gift at checkout and shipped to you directly, you’ll receive a gift credit.
  • If not marked as a gift, the refund will go to the original purchaser.
  • Gift cards are non-refundable.

Subscription Orders

  • Discount codes cannot be used on subscriptions.
  • Subscriptions can be canceled anytime. You are responsible for charges for any already-shipped orders.
  • Example: If you cancel after your second monthly order has shipped, you will not receive the third order, but the second will still be charged.

Return Shipping Costs

  • Return shipping is non-refundable.
  • If a refund is approved, the return shipping cost will be deducted from your refund.
If your item is over $75, consider using trackable shipping or insurance—we cannot guarantee receipt of your return.

Lost or Undelivered Packages

  • Once shipped, the shipping carrier is responsible for delivery.
  • If a package is marked as delivered but not received, notify us within 15 days.
  • Customers are responsible for filing claims with the carrier.
  • We are not liable for lost packages or incorrect delivery due to address errors during checkout.