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Terms & Conditions

Last Updated: May 25th, 2025

Welcome to the Gentlehomme website, operated by Gentlehomme LLC. By accessing and using our site (Gentlehomme.com or any associated domains), you agree to these Terms & Conditions. For this agreement, "Gentlehomme" refers to Gentlehomme LLC, its affiliates, and their officers, directors, managing directors, partners, and employees.

1. Refunds & Returns

By shopping on this website, you accept the following Refunds & Returns policy.

Return Window

• Returns are accepted within 30 days of purchase.
• After 30 days, we cannot offer refunds.

Return Eligibility

• Items must be unused, in the same condition you received them, and in the original packaging.
• A receipt or proof of purchase is required to process a return.

Non-Returnable Items

• Perishable goods (e.g., food)
• Intimate or sanitary products
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Products given free of charge or part of promotional offers (e.g., "Buy 2 Get 1 Free")

Return Address

Send unopened returns to:
Gentlehomme
7900 Harbor Island Dr, Unit 1121
Miami, FL 33141
USA

Situations Where Refunds Are Not Granted

• Items not in original condition or damaged
• Items returned more than 30 days after delivery

2. Refund Process

After we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

• If approved, refunds will be processed and credited to your original payment method within 2 business days.
• The time for the refund to appear depends on your payment provider and may take up to 14 business days.

Late or Missing Refunds

If you haven’t received your refund yet, first check your credit card or payment account statement. If it’s not there, contact us at support@gentlehomme.com.

3. Sale Items & Promotions

• Only regular priced items may be refunded.
• Sale items or promotional products cannot be refunded unless the entire order is returned unopened within 30 days.
• Refunds are not given on free or promotional items individually.

4. Exchanges

We only replace items if they are defective or damaged. For exchanges, email support@gentlehomme.com and send your item to:

Gentlehomme
7900 Harbor Island Dr, Unit 1121
Miami, FL 33141
USA

5. Gifts & Gift Cards

• If an item was marked as a gift and shipped directly to you, you will receive a gift credit for its value once the item is received.
• Gift cards cannot be refunded.
• If the gift wasn’t marked as such, refunds will be sent to the gift giver, provided the item is returned unopened within 30 days.

6. Subscriptions (Auto-Ship; Subscribe & Save)

When purchasing with a subscription, your order will automatically renew at the chosen frequency and charge your payment method until you cancel or modify your subscription.

• To cancel or modify your subscription, contact us at 424-290-1860 (Mon-Fri, 9am-5pm PST), email support@gentlehomme.com, or use your Gentlehomme Store account.
• Discount codes and rewards points are not applicable to subscription purchases.

Subscription Cancellation Policy

• You can cancel anytime, but orders already shipped will still be charged.
• Refunds are only available for the first subscription order returned unopened within 30 days.
• You will receive a notification at least 2 days before each upcoming subscription shipment to review, change, or cancel.

Out-of-Stock Subscription Items

• If an item is out of stock, you may swap it, remove it for that month, or wait until it is back in stock.
• If no changes are made, your subscription will resume once the item is available.

7. Return Shipping Costs

• You are responsible for return shipping costs, which are non-refundable.
• Shipping costs will be deducted from your refund.
• Use a trackable shipping service for items over $75. We do not guarantee receipt of your returned item.

8. International Orders

• Shipping options and costs vary by country and will be shown at checkout.
• Estimated delivery times are provided but may vary significantly.
• Gentlehomme does not offer free international shipping.
• Customers are responsible for any customs fees.
• Gentlehomme is not liable for delays or loss caused by customs or other factors beyond our control.

9. Monitoring by Gentlehomme

Your use of this website and its services may be monitored for internal business purposes or compliance with applicable regulations.

10. Information Use & Restrictions

• You may not publish, transmit, or reproduce any content from this site without written permission.
• Copyright, trademark, and other notices may not be altered or removed.
• Gentlehomme reserves the right to modify or remove any information on the site at its discretion.
• Third-party providers supplying information have no liability to you regarding that information.

11. No Warranties or Guarantees

All products and services are provided "AS IS" without warranties of any kind, either express or implied.

• Gentlehomme disclaims warranties of merchantability or fitness for a particular purpose.
• No guarantee of correctness, quality, reliability, or availability of products or services.
• Gentlehomme is not obligated to maintain, update, or correct any content.

12. Limitation of Liability

Gentlehomme and its providers are not liable for:

• Any failures or interruptions of your access to the website or services.
• Errors, delays, omissions, or interruptions in service.
• Any special, indirect, incidental, or consequential damages resulting from your use of the website.

13. No Security Warranty

Gentlehomme makes no guarantees regarding the security of this website or protection against unauthorized access to information you transmit.

14. System Outages and Limitations

High traffic, system capacity limits, or other technical issues may cause slowdowns, outages, or access problems. This can happen with any device, internet provider, or our services.

15. Content Disclaimer

The materials on this website are for informational purposes only and are not a solicitation or recommendation. While Gentlehomme strives to keep information accurate and current, it is not guaranteed or verified.

16. Third-Party Links

This website may contain links to third-party sites for convenience. Gentlehomme does not endorse or guarantee the content, products, or services of these sites and is not responsible for any issues related to them.